Remote Troubleshooting

SSI supports every shredder it sells for life. Since each machine has been configured to suit the needs of its owner, each one is unique. Like a personal medical history, detailed records are kept on every shredder we build.

For inquiries, contact us at parts-service@ssiworld.com

Troubleshooting Form

To help us understand your shredder or compactor service needs better, please complete the form below. We will review your information and an SSI representative will contact you promptly. Thanks for contacting SSI Shredding Systems!

Date

Company

Model & Serial #

Hours on Machine

Name of Person in Charge

Department

Is the shredder able to run?

What was happened prior to the problem?

Has this problem happened before?

Please describe the problem. What are the symptoms?

What troubleshooting steps have been taken so far to solve this problem? (select all that apply)

Checked the HMI for fault codes

Requested help from the maintenance and repair personnel onsite

Reviewed the troubleshooting section of the service manual

Please describe any troubleshooting steps performed so far (if any):

Prior to this problem, when was the last time maintenance/troubleshooting was done on the shredder?
Please describe recent activity, even if seemingly unrelated to the current problem.

Please attach clear photos of the HMI fault history and data screens

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Max file size 10MB.

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Has any part of the application changed recently? (i.e. new material being shredded, different cutters/screens, etc.)

Have there been other, unrelated problems with this shredder recently?

Has anything else major happened in the facility? select all that apply

New equipment was installed near the shredder

Power outage/spike/lightning

Fire, flood, earthquake major storm

Relocation of shredder/feeding equipment

Large changes to the power system

Other

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